My Civic Service Requests Pro

My Civic Service Requests Pro empowers your community members with an avenue to report issues or submit requests 24/7/365, and gives your staff the tools they need to easily track, manage, and respond to issues and service requests.

• Create custom issue types and workflow
• Enable citizens to report issues via desktop, mobile, or social channels
• Receive, manage, and resolve issues anytime, anywhere
• Map incidents and route field staff
• Update residents of issue status and resolutions
• Offer two-way communication with citizens
• Create reports and dashboards